In person at the lab
Bring Us the AI That Is Not Working
Something you already own stopped doing what it did, or never did it. Bring it to 405 Jessen Ln. Fix it yourself with an expert beside you, or hand it over and we fix it — on your laptop or desktop, in your accounts. You decide, and you leave with it working.
Every appointment is private. Bring your laptop or desktop; we provide the monitors. You always pay after. Always face-to-face — never Zoom.
If any of this sounds like your week
These are the ten things people actually walk in with. Yours does not have to be on the list — bring it anyway.
A connector will not authorize
It asks you to sign in, loops, and lands back where it started — or it connected once and quietly stopped. Usually a permissions scope, an expired token, or an account that is not the one you think it is.
A plugin or skill fails silently
No error, no result. It says it did the thing and nothing happened. Almost always the call is failing somewhere you cannot see.
A scheduled task stopped firing
It ran for a week and then went quiet, or it runs but sends nothing. Schedules, time zones, and the account the task runs as are the usual culprits.
An MCP server will not connect
The client cannot see it, or sees it and lists no tools. Transport, path, permissions, or a config file with one wrong line.
Custom instructions or memory will not stick
You told it how to behave and it forgets, or it remembers the wrong thing and will not let go. Fixable, and not the way most people try.
An API key or webhook nobody can explain
Something is asking you for a key, or a webhook fires into the void. Bring the screen you are stuck on.
A custom GPT or project ignores its instructions
It behaves in the chat you built it in and nowhere else, or it drifts after a few turns.
An automation half-runs
Two of the four steps happen. The data arrives somewhere, but not where you wanted it, or not in a shape anything can use.
A prompt template breaks on real input
Perfect on the example, wrong on the actual file, the long one, or the one with the weird characters in it.
Two tools that will not talk
The integration exists, the data still does not move — or it moves and arrives mangled.
One hour, in one room
Book, free
Under a minute at /book/, or call (843) 284-8239. No diagnostic fee.
Bring the broken thing exactly as it is
Do not tidy it up first — the mess is the evidence. Bring your laptop or desktop and be able to sign in. The fix needs the desktop: files and folders, the terminal, browser extensions. Never bring a written-down password; you sign in yourself.
You decide who does it
Fix it yourself with the expert beside you, or hand the computer over and we fix it. You sign in either way. You can switch mid-hour.
You leave with it working
And with a plain account of what was wrong. If it truly cannot be fixed, we say so quickly and show you what would work instead.
Pay after
$60 an hour if you did it, $160 an hour if we did, billed for the time actually spent. Never before.
You decide
You do it $60/hr
You fix it with your own hands, and an expert sits right beside you in case it gets weird. Most people can, once they know someone is there. You leave knowing how.
We do it $160/hr
Hand it over and it just gets done. You sign in, we do the work on your computer in front of you, and you leave with it working.
Same appointment, your choice, and you can switch mid-hour. Either way you pay after, never before.
Before you come in
Can you fix my AI if I am not a business?
Yes. Most people who bring us something broken are individuals, not companies. You do not need a business, a technical background, or any prior AI experience, and there is no minimum. If you have an account with ChatGPT, Claude, Gemini, Grok or Muse and something is not working, that is enough. Microsoft Copilot is handled by our Onsite team at your business, since it almost always needs your company admin to approve changes.
What does AI repair cost in Charleston?
You decide. Fix it yourself with an expert sitting beside you in case it gets weird: $60 per hour (Educational Services). Or hand it over and we fix it: $160 per hour (Professional Services). Either way you pay after the work is done, never before, with no diagnostic fee and no minimum; you pay for the time actually spent.
Can you fix it remotely or over a screen share?
No. Every appointment is face to face at 405 Jessen Ln, Suite E in Charleston. There is no Zoom, no screen share and no phone support. You sit beside the engineer with your laptop, signed in to your own accounts, and the work happens right there, in the desktop app and the desktop browser. We serve the Charleston metro only.
What should I bring?
Your laptop or desktop computer, and the ability to sign in to the accounts involved. Repairs need the laptop: connectors, skills, plugins and diagnostics live in the desktop app, the desktop browser, your files and folders and the terminal, which phones and tablets cannot reach. Bring the broken thing exactly as it is — do not tidy it up first. If you have error messages, screenshots, or a config file, bring those too. Never bring us a password written down; you sign in yourself.
What if it cannot be fixed?
Sometimes the answer is that a tool genuinely cannot do what you want, or the vendor broke it and only they can unbreak it. We will tell you that plainly and quickly rather than billing you to discover it slowly, and we will show you what would work instead. You pay for the time we spent, and that is all.
How fast can I get in?
Usually within a day or two. Book at https://ai-chs.com/book/ — we propose a time, you add your name and email, and it takes under a minute. Or call (843) 284-8239.
Bring us the broken thing
Book your appointment. Fix it, improve it, or move it, in person in Charleston.
Book Your Appointmentor call (843) 284-8239