He inspected houses for a franchise for six years and went out on his own in 2019 with a truck, a ladder, a moisture meter, and a list of eleven real estate agents who said they would call him. Seven of them did. The business is him. He schedules it, quotes it, drives it, crawls it, writes it, bills it, and answers the phone when a buyer calls at nine at night to ask what "monitor" means.
In spring he runs three inspections a day across Charleston, Berkeley and Dorchester counties — two and a half to three and a half hours on site each, and around here that means going under the house, because almost everything is on a crawlspace or piers. Then there is the report, which is the actual product. Forty to seventy pages, two hundred to four hundred photographs, due inside twenty-four hours because the due diligence clock does not care that he had three houses that day. So a nine-hour field day was followed by six or seven hours of writing.
He did it at the kitchen table, and by the third report of the night his language got loose. That is not a style problem. The report is a legal document he signs, and the difference between "monitor," "recommend evaluation by a licensed contractor," and "safety hazard" is the difference between a note and an obligation. When those three phrases start drifting because it is eleven forty at night, the exposure is real.
He knew it. He had also stopped taking Saturdays. He was already narrating as he worked — talking into a recorder clipped to his shirt while he moved through the house, because both hands are usually busy and a crawlspace is not a place to type. That habit is what made this buildable.
What we built takes the narration and the camera roll and produces the draft. Findings are extracted and mapped into his own report template against the South Carolina standards of practice, in the order he inspects rather than the order he speaks. Photographs are matched to findings by timestamp and placed with the right item, which by itself was two hours a night — he used to scroll through four hundred images trying to remember which of the six nearly identical shots of a floor joist was the one with the fungal growth. The severity language comes out of a library we built from his own past reports.
Every finding is written in the phrasing he already uses, and the same condition produces the same words in January and in July, at eight in the morning and at midnight. He was clear that he did not want the system inventing language, and it does not; it selects from his. It assembles the summary page the buyer's agent will actually read, and a separate plain-language section for the buyer that answers the questions that generate the nine o'clock phone calls before they get made — what a crawlspace moisture reading means, why a forty-year-old cast iron drain line is called out, what happens next. It handles the quote from square footage, age, foundation type and add-ons, and it invoices when the report goes out.
He reviews every line before it leaves. That was non-negotiable and it should be, because his license is on it. Review runs about thirty-five minutes against the two and a half hours it used to take to write from nothing. Five months in, reports go out the same evening instead of the following afternoon, which is the thing agents notice, and he has picked up work on that alone.
He has added a fourth inspection to peak-season days. Buyer callbacks are down by roughly two-thirds. He has Saturdays again. He still walks every crawlspace himself.
That part was never the problem.
